Frequently asked questions

Answers for new collectors and long time hobby fans who want practical buying and setup guidance.

Is your stock already in the UK?

Yes. Stock is UK based, which helps reduce delivery times and avoids import uncertainty for buyers in Britain.

Do you focus on collector condition?

Yes. We prioritise clean labels, solid shells, and clear condition notes so buyers know what to expect.

Can beginners buy from Japanese imports with confidence?

Yes. Start with our beginner guides, then contact us if you want help picking games that suit your setup and language comfort.

Do you provide setup guidance for UK hardware?

Yes. We can point you to practical adapter, cable, and display options for common Japanese retro setups.

How do member only drops work?

We post early access links in Discord first, with limited windows for grail and member deal listings. Checkout is handled on Shopify.

Do you run private Whatnot streams?

Yes. Private stream alerts are posted in Discord before wider promotion, so members can join earlier.